The Kenya Revenue Authority (KRA) has announced a two-day maintenance schedule for its Integrated Customs Management System (ICMS) to improve its performance and security. In a notice issued on Tuesday, March 24, KRA informed stakeholders that the maintenance will take place from Saturday, April 4, to Monday, April 6, 2026.
This maintenance is part of KRA's ongoing efforts to elevate the system's stability, performance, and overall user experience. The Authority stressed that the downtime may lead to some disruptions for users of the system, including importers, exporters, clearing agents, and shipping lines, and apologized for any inconvenience caused.
“KRA wishes to inform all Partner Government Agencies, importers, exporters, clearing agents, shipping lines, and the public that the ICMS will undergo scheduled maintenance,” the notice stated. “We appreciate the cooperation of all stakeholders as we work to enhance service delivery.”
In light of the downtime, KRA encouraged stakeholders to clear all urgent declarations and make payments before the maintenance period begins. For businesses dealing with perishable or time-sensitive consignments, the Authority urged them to clear their cargoes in advance to avoid any disruptions.
The notice comes just days after KRA also announced a similar downtime for its iTax platform. This regular system maintenance aims to improve both the security and reliability of KRA's online services, ensuring a smoother experience for all users.
KRA has assured that customer support will remain available throughout the maintenance period via their social media channels, email, and phone lines for any clarifications.